Elastic Path
Headless Commerce Platform Operations
Enterprise Commerce Infrastructure
2021
Technical Operations Lead
Drove technical operations for a headless commerce platform serving major retail brands, ensuring platform reliability and scaling for peak traffic periods.
The Intent
Elastic Path's enterprise customers required 99.99% uptime during critical shopping periods like Black Friday, while continuously shipping new features and maintaining API backwards compatibility.
How We Worked
Led technical operations including incident management, capacity planning, and release engineering. Implemented full monitoring and automated scaling to handle traffic spikes of 10x normal volume.
The Outcomes
- 🎯 99.99% uptime during peak periods
- 📈 Handled 10x traffic spikes without incident
- 🚀 Continuous deployment with zero downtime
- 🔧 Reduced incident response time by 60%
Key Insight
Enterprise commerce platforms require operational excellence - every minute of downtime directly impacts revenue.
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